Associate TN Software Support with one of the following language: German, Bulgarian, Turkish, Greek, Romanian, Russian

Duties:

•provides technical support to solve customers' software or network configuration
•utilizes technical and analytical skills to solve customers' problems
•provides phone, email and IM support utilizing monitoring tools and diagnostic methods
•responsible for technical support/troubleshooting of PC, operating system and network problems
•reports design, reliability and maintenance problems or bugs to product engineers
•provide back up to other desks within the Software Help Desk


Requirements:

•professional fluency in writing and spoken English
•professional fluency (writing and speaking) in one of the following language: German, Bulgarian, Turkish, Greek, Romanian, Russian
•experience working at a travel agency and/or airline reservation or other travel industry provider will be considered a plus
•experience working in technical helpdesk will be considered as an asset.
•desire to work in a call center environment
•excellent customer service and communication skills
•flexibility in working hours (evening / night shifts / Saturdays / Sundays / bank holidays — according to market and operational needs)
•ability to analyze problems, identify key problems and make decisions to solve problems


Our Client offer:

•private healthcare for employee and his/her family
•memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.
•life and long-term disability insurance
•significant resources for formal training
•great carrier path